At Alpha 1 Labs, we prioritise product integrity, quality control, and the safety of all research‑grade materials. Because of the sensitive nature of our products and their intended use, we maintain a strict no returns and no refunds policy once products have been dispatched.

1. No Returns or Refunds

All sales are final. Once an order has shipped, we do not accept returns or provide refunds for any products. This policy is in place to ensure the sterility, safety, and quality assurance of all items sold.

2. Damaged or Defective Items

If your order arrives damaged or defective, we will replace the affected item at no additional cost, subject to the following conditions:

• Damage must be reported within 48 hours of delivery
• Clear photo or video evidence of the damage must be provided
• The original packaging must be retained for verification

Once verified, we will arrange a replacement shipment at no charge.

3. Non‑Eligible Claims

Alpha 1 Labs does not replace or compensate for:

• Improper storage or mishandling after delivery
• Incorrect handling or misuse
• Minor cosmetic packaging damage that does not affect product integrity
• Delays caused by courier services beyond our control

4. Shipping Responsibility

Customers are responsible for ensuring accurate delivery details at checkout. Alpha 1 Labs is not liable for failed deliveries or lost packages due to incorrect addresses provided by the purchaser.

5. How to Submit a Damage Claim

To file a claim for a damaged or defective product, please email our support team within 48 hours of delivery with:

• Your order number
• A description of the issue
• Clear supporting images or video of the damage

Why This Policy Exists

This policy helps ensure that all products remain research‑grade, sterile, and safe for their intended laboratory use. Once a product leaves our facility, we cannot guarantee its condition or environmental history, which is why returns and refunds cannot be accepted after dispatch.